Editorial Complaints Policy

Effective Date: 13 September 2023

At Rachel Rabbit White, we are dedicated to maintaining the highest standards of editorial integrity and accuracy in all our content related to the world of flowers, gardening, and nature. We value the trust our readers place in us and take complaints about our content seriously. This Editorial Complaints Policy outlines the process for addressing complaints related to our editorial content.

How to Make a Complaint

If you believe that any of our editorial content violates our editorial standards or contains factual inaccuracies, we encourage you to contact us with your complaint. Here’s how you can make a complaint:

Step 1: Identify the Content

Please provide specific details about the content in question, including the title, publication date, and URL if applicable. It is essential that you clearly identify the content you believe to be in violation of our editorial standards.

Step 2: Contact Us

You can submit your complaint via email to [email protected]. In your email, please include the following:

  • Your name and contact information (email address and phone number).
  • A detailed description of the issue, including why you believe the content violates our editorial standards or contains inaccuracies.
  • Any supporting evidence or documentation that substantiates your complaint, such as links to reliable sources or references.

Step 3: Review and Response

Upon receiving your complaint, our editorial team will review the content in question and investigate the matter thoroughly. We may also consult with subject matter experts when necessary to assess the accuracy of the content.

Step 4: Resolution

Once our investigation is complete, we will take appropriate action based on the findings:

  • If the content is found to be in violation of our editorial standards or contains inaccuracies, we will take corrective measures. This may include issuing a correction, updating the content, or removing it, as deemed necessary.
  • If the content is found to be in compliance with our editorial standards and accurate, we will provide a detailed response explaining our assessment.

Timelines for Resolution

We aim to acknowledge your complaint within 05 business days of receiving it and provide you with a response or update on the progress of our investigation within 10 business days thereafter. Complex complaints may require additional time for a thorough review.

Confidentiality

All complaints and related communications will be treated confidentially. Your personal information will only be used for the purpose of addressing your complaint and will not be disclosed to third parties without your consent, except as required by law.

Appeals

If you are dissatisfied with the resolution of your complaint, you may request an appeal. Please send your appeal request to [email protected]. Our appeals process will involve a higher-level review of your complaint by senior editorial staff.

Contact Information

For any questions or concerns related to our Editorial Complaints Policy, please contact:

Email: [email protected]

Address:

32, Old Street
Upton upon Severn
Worcestershire, WR80HW
United Kingdom

We are committed to upholding the highest standards of editorial quality and integrity at Rachel Rabbit White. Your feedback is invaluable in helping us achieve this goal. Thank you for your trust and continued support.

Last Updated: 18 September 2023